866.867.0330
MAKE A PAYMENT
A little about us
Celebrating 21 years of serving homeowners
Our goal is to have over 1 million families achieve homeownership
Careologists specialize in customer service for all your homeownership needs
Now that you’re with TMS, let’s us show you what your loan looks like.
Just pop in a few numbers below and you’ll have it right at your fingertips.
At TMS, we speak a whole different language, and we do business in a whole different way. That’s because we’re on a mission to do just one thing: help you Grow Happiness. Here’s a few of the ways we do it…
We take care of our people. Everyone has a voice. At TMS those voices matter. We recognize our workforce by investing in our team members as whole people. We start with making work fun. We weave in a spirit of social responsibility and philanthropy. Over time we build trust and pride. We believe in creating an environment that lends way to our team having fun and engaging in meaningful work. Through this experience we intend to foster a culture of achievement, longevity and excellence.
Our leaders lead from the front lines and are involved at all levels. While promoting personal accountability and independent thinking, our leadership has the ability to recognize what is needed and is eager to jump in and roll up our sleeves. Our leaders know that leading is about listening and caring for our employees. The satisfaction of our customers is directly related to the happiness of our employees and we work to create positive environments. We believe that actions are the only truth. We strive to be true by consistently modeling and living by TMS's vision and creating a culture of high performance, transparency, and accountability.
We believe that it is integral for each individual to hold one another accountable, regardless of position or rank, to the highest of standards when it comes to the strength of one’s character. We recruit team members whose personal values of integrity, work ethic, transparency, and commitment to success as a team match the vision of the organization. Doing right by the organization and our clients is paramount.
TMS strives to build a raving fan base through consistent service, quality products and accessibility. We recognize that many team members contribute to our endeavor. Through respect and extraordinary effort, we are able to perform at higher and higher levels. We set ourselves apart from every other organization with our commitment to quality, competence, consistency, and kindness.
TMS cares for me and not just my mortgage. Liza has been so helpful and respectful to me. We have shared laughter and humor - and not just numbers! This is a great company.
 |
| News A loan servicing leader talks about how switching subservicers improved business significantly |
|
| News Why now is the best time to stop ignoring your subservicers red flag warnings |
|
| News Mortgage servicers: If you’re not obsessed with customer service, you’re falling behind |
|
| News TMS's Client Bill of Rights - Our Pledge to You |
Hello Transfer Customers, Nice to meet you
Welcome to TMS! We’re really happy you’re here. If you haven’t noticed already, we are a different kind of company. We speak a different language. We do business a different way. And we are on a mission to help grow happiness. Our goal is to help over 1 million families achieve and maintain the dream of homeownership over the next 10 years (we call it 1MHO+).
We’re here to make dealing with your mortgage (and all that goes with it) as easy, stress-free, and as happy an experience as possible.
So, you originated your loan with another lender, and then you were notified that you were being transferred to TMS…what’s that all about? Rest assured, we’re going to explain the nitty-gritty of what it means to have your mortgage transferred and what that means for the future of your mortgage.
First things first, your previous servicer transferred your loan to TMS, and that means you’ve been “transferred to us.” TMS is your loan servicer now! You probably didn’t know this, but it’s common for one servicer to sell mortgages to another servicer. Your loan was absolutely not sold because of anything you did.
And now that you’re with us, we want you to stay with us. We’re going to show you that being a TMS customer is awesome. We’re 100% your partner in this. And like with any long-term relationship, we’re going to do everything we can to make sure you’re treated right.
FIND
Buying or selling a home? As a Happinest Member, you could save up to $13,000.* You’ll also have access to top-rated Happinest-certified local agents, who know the best deals on the best homes for you. Learn more
* Cash back reward is determined by the sale price of the home you are buying and/or selling. Reward offer limited in some states. Not available in AL, IA, LA, MS, or OK. Other restrictions apply.
MANAGE
Managing your mortgage just got easier. With the apptastic Happinest Mobile App you can make payments, download documents, and get account notifications. You’ll also have access to our exceptional Customer Care Specialists who are always happy to assist you with any and all mortgage issues. Not to mention access to education and inspiration on our Happy Hub blog!
PROTECT
TMS Insurance is the place to get multiple quotes from the country’s top insurers to get the right coverage at the most competitive prices for your home, mortgage, even your car or truck. It’s Protectirvana!
Hopefully, your previous servicer sent you a letter of notification that included your official transfer date.
If you didn’t receive a letter with an official transfer date, call your previous servicer and they should be able to help.
Once your loan is in our system, (usually no more than 7 business days after the transfer date), you can register and create an account. If you’re not already logged in, get started by clicking here.
Within 15 business days after your transfer date, you'll receive a welcome letter from TMS. The welcome letter will include your new loan number, TMS contact details and other information you'll want to know.
Now that we are your new mortgage servicer, you might be asking yourself, "What else is going to change?"
The honest answer is not a whole lot.
The terms of your loan won’t change. Your interest rate, monthly principal and interest payment, and repayment timeframe will stay exactly the same to what they were with your previous servicer. (Unless you have an adjustable rate mortgage, in which case your interest rate will be subject to change under the terms of your mortgage. But don’t worry, if that’s the case, we’ll notify you ahead of time to let you know when and how your rate will change.)
News Flashtastic:
It’s going to be smooth sailing when it comes to basic account management like payments, statements, and escrow. Below, we’ve provided you with all the details you’ll need to get your account up and running with TMS. We think you're going to be pretty happy about how easy it is for you to manage it all.
About 7 business days after your official transfer date you can register to get access to your account online. To register, you can use your new TMS loan number or the loan number you had with your previous servicer.
No problem, you can pay us with Autopay too.
Were you paying with your bank’s "Bill Pay" service? All you have to do is change the “payee” information to:
The Money Source Inc.
ATTN: Cashiering
500 South Broad St. Ste 100A
Meriden, CT 06450
Autopay can also be set up by enrolling on www.tmscustomer.com or requesting our ACH form with a rep by calling 866-867-0330.
Your first TMS statement should arrive within 30 business days of your transfer date.
Did you have an escrow account with your previous servicer? If you did, it was transferred to us with your loan. Your escrow payments will continue exactly as before.
Don’t have an escrow account but want to start one? Just give us a call at 866-867-0330.
You can view your escrow balance under “My Loan” on the upper right corner of your account page. To login click here.
Are you still scratching your head in confusion about escrow? Well then, you’ll be happy to know that we've put together a complete escrow guide on our Happinest Hub blog.
TMS Insurance is the place to get multiple quotes from the country’s top insurers to get the right coverage at the most competitive prices. TMS Insurance is an insurance agency licensed affiliate of TMS (that’s just a fancy way of saying TMS Insurance is a part of the TMS family). Click here to learn more about TMS Insurance.
Or, if you’d like to stay with your current insurance company, you’re going to need to let them know that your loan was transferred to TMS (we’re going to be sending them payments from now on). You’ll need to give them your new loan number and tell them to change the mortgagee clause on your account to:
The Money Source Inc. ISAOA/ATIMA
P.O. Box 1194
Springfield, OH 45501-1194
If you had life insurance or disability coverage (known as optional insurance products) through your previous servicer, they will not transfer. This means there’s a possibility that they could be cancelled. If you’d like to keep these policies, call your insurance provider to arrange direct payments for these policies.
*Cash back reward is determined by the sale price of the home you are buying and/or selling. Reward offer limited in some states.
Not available in AL, IA, LA, MS, or OK. Other restrictions may apply.